DES was established in 1996 as Digital Entertainment Systems. The company was founded on the belief that every client, whether purchasing technology for their home or their business, deserves a reliable system that is simple and intuitive to use.  As technology systems have become more capable they have also become more complex.  DES invests heavily in software and technical training as well as process development so that those complexities don't become the burden of their clients.

 

DES' commitment to these principles has led to multiple industry awards including Crestron's prestigious CEDIA Integration Award five years in a row.  While located in Arkansas and Oklahoma, the DES team works on projects from coast to coast.

 

We specialize in the installation of discrete technologies that don't detract to your space.  DES also offers professional lighting design to complement their residential and commercial technology solutions.

Our TEN Step Process

Good systems don't happen by accident. As more and more technologies are capable of integrating with one another, the background complexities have increased exponentially.  For that reason DES has developed a detailed and deliberate process that allows us to deliver successful outcomes to our clients.

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Step One: Consultation-

This is where it all begins - with a conversation.  A DES Design Consultant will meet with you to discuss your project and goals.  We'll take the time to educate you on the various options available in the marketplace and how they might fit in with what you want to do.  This is also an opportunity for us to help you understand the many factors that can drive the price of your system up or down.  This may take one meeting or several depending on the size and scope of the project.  Having a detailed set of floor plans with you at these meetings is extremely helpful.

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Step Two: Scope of Work-

Once we're past the Consultation Phase, our Design Consultant will begin development of your project's Scope of Work.  This phase is crucial to a successful project as this is the point at which we clarify and define our understanding of your needs and goals in writing.  This allows all parties to fully understand what the system is supposed to do, what your specific priorities are and how things will function.

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Step Three: Project Engineering-

The finalized Scope of Work is now handed off to the DES Engineering Team for review and system design.  Because systems today can range across a wide variety of technical disciplines, we employ a large group of SMEs (Subject Matter Experts) who are each responsible for designing the subsystem of your project that falls under their particular area of expertise.  This eliminates the "jack of all trades, master of none" that can hamper A/V companies with limited resources.

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Step Four: System Documentation-

You would never build a house without architectural plans and we believe the same holds true for the systems we install.  Unlike most companies who only supply a list of equipment with package pricing, the DES documentation standard requires us to generate the following:

  • a room-by-room detailed line item list for ALL equipment...right down to the wire and wall jacks.
  • equipment pricing with MSRP comparison so you can see the DES discount and compare it with standard pricing.
  • floorplan documents with equipment locations marked by subsystem
  • wiring schematics that map out exactly how the system will be put together
  • elevation drawings for equipment racks

Documentation at this level provides the transparency, specificity and accountability that enables DES to provide clients with exactly what they expect and hope for.

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Step Five: Proposal Review

With engineering done and documentation created, our Design Consultant will sit down to review the proposal with you.  Any questions you have will be answered and any revisions or change requests will be addressed.  Once everything is agreed upon and approved we can move forward on the project.

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Step Six: Site Preparation

This phase will be different depending on whether the system is being installed as part of a brand new construction project or retro-fitted into an existing space.  In either case, all of the necessary infrastructure will be installed, tested and verified.  DES will work with the builder and any other contractors on the project to insure that all the necessary pieces fall into place.

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Step Seven: Software Development

DES employs degreed software developers - a rarity in an industry which has become increasingly reliant on solid programming for home and commercial control systems.  Based upon the scope of work and chosen equipment, our software team goes to work creating the functionality that will make your system a pleasure to use.

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Step Eight: Equipment Full-Kitting

A unique part of the DES process is the fact that, whenever possible, we build your system at our headquarters facility in Rogers, Arkansas.  Gear is unpacked and loaded into the equipment racks where everything is wired together.  Once everything is connected and powered up we can upload the system programming and start testing and debugging in our facility.  This means that we can spend the necessary time perfecting your system in our space rather than spending weeks or months living with you in your space!

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Step Nine: System Deployment

As you can see from the previous eight steps, a great deal of work goes into the front end of our process so that the system deployment can be as short and hassle free as possible.  People who have purchased systems from other companies are always blown away when the DES team gets in and out so quickly during this final installation phase.  Our team delivers the equipment racks, connects to the existing infrastructure and runs the system through testing one final time.

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Step Ten: Customer Training

Our systems are designed to be simple and intuitive.  This ease-of-use becomes especially clear when our team sits with you to demonstrate and train you on your new system.  Now it's time to sit back and enjoy!

(800) 604-3004

sales@des3s.com